Support

 

Why I get an error message telling me that the files are corrupt?

Our encoded packages are binary packages. An error message like:

"The encoded file XXX is corrupt."

or

"Unable to read XXX bytes in [...]"

appears if you upload a file in ASCII mode via FTP.

Make sure you transfer the files in binary mode only!

Some FTP programms have different settings
for single uploads and a queue upload!